Users of Cloud Services Management are categorized into the following three departments:
Planners
Operators
Platform Providers
Figure 1.1 The Three Departments and Their Main Tasks in Cloud Services Management
The role of planners is to manage subscriptions provided by cloud providers and present the fee structure and services available to the users of Cloud Services Management.
The role of operators is to perform system operation and maintenance of Cloud Services Management.
The role of platform providers is to set up the platforms that use cloud services and provide them to end users.
This chapter explains the overview of the operations and maintenance work of each department.
