When trouble occurs during system operation, the state of the system at the point when the trouble occurred can be collected using the data collection tool.
This section explains how to use the data collection tool.
From [Start] or the [Apps] menu, select [FJQSS(Information Collect Tool)] - [FUJITSU Software Cloud Services Management].
When the command prompt opens, follow the displayed instructions, type "Y" and then press the [Enter] key.
When data collection is completed, the folder to which the troubleshooting data is output is displayed. Confirm that the troubleshooting data has been created in the displayed folder.
Press the [Enter] key to exit the command prompt.
The following file is created in the output destination folder of troubleshooting data. Send this file to Fujitsu support staff.
resultYYYYMMDDHHMMSS_1_1.cab (YYYYMMDDHHMMSS: Year, month, date, hour, minutes, and seconds when the data was collected)
