If an error occurs in the controlling processes to the cloud after approving a request, a mail is sent to the system administrator according to the error event. Investigate the error cause by looking the description of the mail and re-examine the settings and the operational environment.

The mail destination address and the state of the request after the error depend on the place where the error occurs.

• Communication errors between the management server and the coordination adapter

  • The mail is sent to the address specified at the time of the setup of management server. For details, refer to the explanation of "MAIL_ADDRESS" parameter in "Setup Procedure" of "Setup of the Management Server" in "Cloud Services Management Installation Guide".

  • The approved request becomes pending state.

• Processing errors inside of the coordination adapter.

  • The mail is sent to the address specified at the time of the setup of coordination adapter. For details, refer to the explanation of smtp_send_adr in "Configuring the Communication Environment" of "Setup of the Coordination Adapter" in "Cloud Services Management Installation Guide".

  • The request becomes approved state.