An email with process ID of the coordination adapter in the title (subject) is sent when an error is detected in the coordination adapter.
Information
The coordination adapter handles the control of the cloud in the unit of "process". The process is spawned for each control request. The process ID is unique ID to distinguish the processes.
Based on the described process ID, investigate the error cause by referring to the logs that the coordination adapter outputs.
The coordination adapter outputs the logs to the following location.
%FSCSM_HOME%\log\adapter\<Process ID>.log
Following detailed logs may be output depending on the coordinating cloud and the contents of the controlling request.
%FSCSM_HOME%\log\adapter\<Process ID>.txt
%FSCSM_HOME%\log\adapter\<Process ID>_<Log type>.log
%FSCSM_HOME%\log\adapter\<Process ID>_<Log type>.txt
Possible error causes are:
Problem in the management server setting
Mandatory parameter is not specified in the vender information.
Inappropriate value of the parameter is specified in the vender information.
Problems in the communication between the coordination adapter and cloud
The parameters to connect to the cloud configured in the setup of the coordination adapter are misset.
The external proxy connection information configured in the setup of the coordination adapter is misset.
Error occurs on the cloud side
The resource that must be unique is already used (e.g. server name).
The number of resources that can be created on the cloud reaches the upper limit.
Examples of the error output for each cloud are explained below.
AWS
The error message returned from AWS is output to <Process ID>.log file.
The number of resources that can be created on the cloud reaches the upper limit.
A client error (InstanceLimitExceeded) occurred when calling the RunInstances operation: Your quota allows for 0 more running instance(s). You requested at least 1
Nonexistent image ID is specified by the param_image_id paramter in the vender information.
A client error (InvalidAMIID.NotFound) occurred when calling the DescribeImages operation: The image id '[<Image ID>]' does not exist
Nonexistent subnet ID is specified by the param_subnet_id paramter in the vender information.
A client error (InvalidSubnetID.NotFound) occurred when calling the RunInstances operation: The subnet ID '<Subnet ID>' does not exist
Nonexistent keypair name is specified as the authentication information when adding the platform.
A client error (InvalidKeyPair.NotFound) occurred when calling the RunInstances operation: The key pair '<Keypair name>' does not exist
Azure
The error message returned from Azure is output to <Process ID>_azure.log file.
A word that cannot be used in the virtual machine name is specified in the service ID.
...(omitted)...<Code>BadRequest</Code><Message>You used a word that may be considered offensive, or the word is embedded in another word.</Message></Error>
Nonexistent image name or disk name is specified by the param_image_id paramter in the vender information.
...(omitted)...<Code>BadRequest</Code><Message>OSImage <Image name> not found. If you are using a VM image, it must be specified as VMImageName for the role, not as SourceImageName for OSVirtualHardDisk.</Message></Error>
Out-of-range disk size is specified by the param_block_device_size parameter in the vender information.
...(omitted)...<Code>BadRequest</Code><Message>The specified disk size value of <Disk size> is invalid. Disk size must be between 1 GB and 1023 GB.</Message></Error>
ROR
The error message returned from ROR is output to <Process ID>.log file.
Nonexistent image name is specified by the param_imagename paramter in the vender information.
Error occurred. VirtualServerName=<L-Server name> detail=<Message='Invalid imagename specified.'>
There are no deployable VM hosts registered in ROR.
The error occurred by virtual server construction processing. VirtualServerName=<L-Server name> detail=<ReturnCode='62514' Message='Selectable VM host not found. (no accessible VM host or VM pool found)'>
Disk size exceeding the free space of the storage pool is specified by the param_block_device_size parameter in the vender information.
The error occurred by communication processing. VirtualServerName=<L-Server name> detail=<ReturnCode='67154' Message='Selectable virtual_storage(size=<Disk size> vm_host=<IP address of the VM host>):not found'>
Common
The error message is output to <Process ID>.log file.
Mandatory parameter of the vender information is not specified.
An indispensable parameter is not set.
Check if mandatory parameters are specified correctly in the vender information when this error occurs.
Note
The error messages of AWS and Azure described here may change when the function of the cloud is updated.
Once the problem is identified, take necessary actions to solve them and then confirm that the error is not reproduced.
See
Refer to "2.3.1 Cloud Preparations" for the parameters to be set in the vender information. Refer to "2.5.2 Vendor Information" for the vender information settings.
Refer to "Setup of the Coordination Adapter" in "Cloud Services Management Installation Guide" for the setup of the coordination adapter.
Use the management console of respective clouds to see the configuration of the cloud.
Collect the troubleshooting data and contact the Fujitsu support staff if the problem cannot be identified or the trouble cannot be resolved by the above actions.
See
Refer to "4.3 Data Collection Tool" for the collection of troubleshooting data.
